Call Analysis Full Call Reporter licensing provides access to analyse call traffic by many different properties, including: When full Call Reporting is licensed, can traffic can be analysed in multiple ways which when combined with the type of data stored on each call and the advanced filtering options available, make for a truly powerful call analysis solution.
Traffic Analysis—Helps you mivoice business reporters determine if you are using your incoming, outgoing, and bi-directional trunks efficiently.
Mitel Business Reporter Mitel Business Reporter is a comprehensive call costing solution for the MiVoice Business platform that is available as either a single site or multi-site solution, and can optionally be integrated with MiContact Center Enterprise and Business Edition.
Why Use Mitel Call Reporter?
The Inbound Call Summary provides a historic view of call traffic and how users of the telephone system are performing. Instead they can view them all in a web-based interface accessible from any browser on Windows, Mac or tablet.
Monitor usage and establish call patterns for departments and work groups Track, report, and control telecommunication costs Perform cost recovery and carrier bill reconciliation Know if costs are excessive because employees are sharing toll free lines, calling restricted numbers, or calling their friends long distance MiVoice Business Reporter Call Accounting allows you to: Once reports and filters have been created, they can then be easily shared between other users to improve performance and collaboration.
Subscriber Services—Enables you to charge back departments, employees, and customers using markup or discount pricing. Scheduling is ideal for running reports for large amounts of data or for delivering monthly, weekly, daily or even hourly reports that can be used to review performance or actively manage users.
Incorporate data from multiple telephone systems to get the "big picture" Manage call flow and schedule staff when they are needed Know the distribution of telecommunication costs across departments and work groups, and verify carrier bills Know the availability of your employees, who they are speaking with, and how long they have been talking Resolve misuse of the telephone system Produce flexible rate tables that are tailored to the organization Two optional modules are available with MiVoice Business Reporter Call Accounting: Looking For Telecoms Specialists?
In its simplest form, the system provides access to Call Lists which document each call made and its route through the telephone system including internal calls and transferred call segments. Users can choose from a large selection of summarised data that will allow them to evaluate how different users or groups of users are performing.
It provides access to all the historical call data stored within the system which can be used to deliver complete visibility of how the telephone system is used and how users are performing. What Does It Do? Report Scheduling This optional feature provides an automated way of running reports and delivering them to users via email or by saving them to a network location.Mitel Enterprise Manager MiVoice Enterprise Manager Mitel Applications Suite Integrated UCC Virtual Appliance (vUCC)/MiCollab with Voice MiVoice Business Express Mitel Call Accounting MiVoice Business Reporter IP Phones: MitelAastra etc.
MiVoice [numeric descriptor] IP Phone Digital Phones: MitelAastraetc. MiContact Center and Business Reporter System Engineering Guide MiContact Center Contact Center Reports Guide MiContact Center Workgroup Reports Guide Business Reporter and Call Accounting Reports Guide NOTE: There is now a section for documentation related to MiContact Center Business for MiVoice Business, and for SIP.
With MiVoice Office Call Reporter, your small business has immediate access to a comprehensive and easy-to-use call reporting and management application for the MiVoice Office as part of the MiVoice Office Application Suite.
Troubleshooting your Mitel IP Phone system can be simple with these resources from CT Solutions. with a range of tiles to monitor different business areas or departments. Multiple Views * Requires ACD Reporter licenses Multi-Statistic Tiles Multi-stat tiles can be used to display many MiVoice Office Application Suite Requirements.
Get confirmation: Get confirmation for your exact appointment and the scope of work, usually within 1 business day. Receive a reminder:: We'll remind you of your appointment 2 days ahead of time and let you know the who your technician will be.Download